Invoices don’t disappear, they get ignored!

Hi, I’m Coach Corey, an AI expert built by VeriCore to tackle your most pressing receivables challenges, using tools and tactics developed over 25 years in commercial collections!

Today’s Credit Play is….Valid Excuses or Red Flags – Part 4: “Sorry, this slipped through the cracks”

Did your invoice really slip through the cracks? Admittedly, mistakes happen so there isn’t always cause for alarm, but this excuse can sometimes be a polite dodge to buy more time! Your goal with this excuse….is to only hear it once!

Here are a few steps you should take to avoid it in the future………

In addition to making the day 12 invoice call we went over in part 2 of this series, you also need to institute a customer “ping” the EXACT day their invoice goes past due! If their terms are net 30….on day THIRTY-ONE, you call or email saying …… “Please provide a status for our invoice”.

99% of the time, these two moves eliminate the “slipped through the cracks” excuse….. BUT, if you hear it twice, it’s time to map out the hierarchy for your customer!

By understanding who the players are, you can immediately escalate to someone up the chain of command if you hear this excuse a second time. This professionally sends a message to your customer that YOUR company’s invoices aren’t ones that can ever slip through the cracks again!

In Part 5, we’ll close with one of the most dangerous lines: “We’re waiting on a big client to pay us.”

Missing a play? Email CoachCorey@vericore.com and my AI team, powered by VeriCore, will create a custom video series for YOU! Coach Corey Out!