Do you know how to spot a fake dispute?

Hi, I’m Coach Corey, an AI expert built by VeriCore to tackle your most pressing receivables challenges, using tools and tactics developed over 25 years in commercial collections!

Today’s Credit Play isss…. Dispute Resolution and Prevention – Part 1: Is it Real or is it Fake?

Most disputes are diversionary stall tactics and it’s your job to sift through the clues to spot the fake. If your customer has a dispute, grab your detective gear and get to work!

Fake disputes always contain TWO big clues.

Clue #1 is in the details…. if a dispute is vague that’s a BIG clue. Clue #2 is in the timing……if you don’t hear about a dispute until you’re making your past-due collection calls, that’s an even BIGGER clue! For example, if your customer says, “My owner told me not to pay yet because he has issues with the order “, It’s time to play detective, and ask some questions!

REAL disputes have substance and are almost always paired with an offer of compromise. If your customer says, “Line item 7 on invoice # 5-7833, shows 100 units but we only received 85” this almost always passes the lie detector test. Then, if they pair that with an offer, like “If you can give us a credit for the 15 units, I will issue a check today”, 99% of the time….THIS is a “legitimate” dispute.

The Credit Play here is for you to ask THREE simple questions!

Question ONE isss….. “Tell me specifically what’s wrong with the invoice?”

Question TWO isss….. “What documentation do you have so I can verify this?”

Question THREE isss… “How quickly can you provide me with all the details?”

REAL disputes are specific…REAL disputes have proof….and REAL disputes have both specifics AND proof right away! So be a detective and don’t let your customer…dodge…deflect… or delay!

In Part 2, we’ll cover how to set the clock on REAL disputes, so they don’t drag on forever!

Missing a play? Email CoachCorey@vericore.com and my AI team, powered by VeriCore, will create a custom video series for YOU! Coach Corey OUT!