Topic 7 · Part 1 of 5 · 4 Personality Types and Why They Matter
The Driver Personality: Get to the Point
How to spot a Driver, the fast-paced, no-time-to-waste personality, and how to get to the point so they stay engaged.
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Why do some people hate small talk?
Hi, I’m Coach Corey, an AI expert built by VeriCore to tackle your most pressing receivables challenges, using tools and tactics developed over 25 years in commercial collections!
Today’s Credit Play isss…. 4 Personality Types and Why They Matter – Part 1: The Driver – “Get to the Point!”
Communication isn’t one-size-fits-all approach and the key to connecting with ANYONE is understanding how THEY need to be talked to, not how YOU want to talk to them.
One of my all-time favorite Coach Corey communication rules issss…… “If you know what the animal is……. you know what to feed it!”
The 4 main personality types break down into two EXTROVERTS and two INTROVERTS, and in this video, we are going to cover what I refer to as……”THE DRIVER!”.
Drivers are fast-paced, impatient people who have a LOT on their plate and NO time to waste! Drivers can often appear rude… but that’s NOT their intention: they’re just focused on not wasting their most valuable resource……TIME!
When you’re making your customer calls… DRIVERS are easy to identify…..they’re the ones that interrupt you mid-sentence with comments like, “What do you need?”…. or a quick comment like..….”Give me the reader’s digest version” …….or they might even say….”Do me a favor and cut to the chase”. DRIVERS are short on time, and have little patience for “chit chat”. Also, be prepared as DRIVERS talk FAST…. they process FAST….and they also make FAST decisions…so always be on your toes!
Here is what you DON’T want to do with a DRIVER; NEVER start the conversation with “Hi Bob, how have you been lately?”…. or say something casual like…. “How’s the weather been in Minneapolis the last few weeks, I heard you got a ton of snow”. You will always connect with DRIVER’S more if you get straight to the point. Instead…try saying something like, “Bob, its Barbara at ABC company, I’m calling to see if you made a decision on invoice #5577 yet”
In summary, give DRIVERS the headline first… let them ask questions….and then try your best to match their tone and pace.
In Part 2, we’ll cover the “ANALYTIC” personality type! An ANALYTIC is someone who always needs details and won’t make a move without the facts and data!
Missing a play? Email CoachCorey@vericore.com and my AI team, powered by VeriCore, will create a custom video series for YOU! Coach Corey OUT!